While updating my Essence phone via Jablotool Cloud an error message popped up. How can I solve the error?
There are several reasons why error can happen during the update in JabloTool.com. Follow the solution in the table below.
|Error message||What to do|
|Last update request failed.||
|Failed to connect device|
|Failed to upload update data to device||Please turn your phone OFF and ON and try to update your phone again.|
|Failed to reconnect device after data upload and update||If your phone is PIN protected the phone will prompt you to enter PIN during the update. Enter the PIN to finish the update.|
|ERR_UPDATE_ADAPTERPower adapter is not plugged in. Please plug in power adapter.||Plug in power adapter and try to update your device again.|
|The device battery is low, it must be charged fully to update.||Plug in power adapter to charge the battery. Empty battery will fully charge in 3 hours. Once the battery is charged repeat the update.|
|Firmware of your device does not support update over the air.||Please, use the emergency procedure to update you phone via USB.Fill in this form if you need some support from our support team.|
|Internal error. We are working on the fix.||Please try to update your phone later again.|
If you did not succeed, you can update your phone via USB using the emergency update procedure.