I synchronized contacts on my Gmail account with Essence. However, some of my Gmail contacts did not import to Essence. Why?
You can add up to three phone number to each contact in Essence. These can be mobile number, home number and work number. If your contact in Gmail has no phone numbers stored in any of these categories it will not import into Essence.
You can change the categories of phone numbers in Gmail and the contact will import. Follow these steps:
- Login to your Gmail account and select Contacts.
- Scroll to the contact which did not import. Click on the drop-down box next to its phone number.
- Change the type of phone number either to Mobile, Work or Home. Contact will now import into JabloTool for phones after next synchronization between Gmail and JabTotool.
Once the contact is in JabloTool, it will appear also in Essence after next contact synchronization. This is periodical but can also start the synchronization manually: on your phone select Options, Settings, Network, Synchronize now.